Privacy Policy

Falai helps you practice languages by having conversations with AI tutors. This policy explains what data we collect, how we use it, and your rights.

1. Data we collect

• Account: your name, email, and password, stored as a hash: Falai cannot read it. If you sign in with Google or Apple, we receive your name and email from that account and an identifier that recognizes it on later sign-ins. A profile photo is optional. If you upload one, it is visible to other users in friends, challenges, and duels.
• Voice and conversations: when you practice by voice, your audio is processed to run the conversation and generate feedback. We store each session's transcript and analysis so you can review it.
• Usage: sessions, games, Journey progress, and streaks, so we can keep your history.
• Subscription: whether you are on the free plan or Falai Pro, renewal dates, and the identifiers of charges made through Stripe (on the website) or Apple (on iPhone). We do not store your card number.
• Usage events: from signup through the first session: signup completed (with the method: password, Google, or Apple), screens viewed, language chosen, session requested, microphone permission result, and voice-session connection failures. These events do not contain what you say or write. They are linked to your account and deleted when the account is deleted.
• Leaderboard: your display name and XP points appear on the leaderboard to other users. Anyone who knows your email or @username can send you a friend request.

2. How we use your data

We use data solely to provide and improve the app: run conversations, generate corrections and analysis, keep your progress and ranking, and offer support. We do not sell your data and do not use it for advertising or cross-app tracking.

3. Service providers

We rely on third-party services only to operate the app: Amazon Web Services (AI voice processing and session analysis), Resend (email, such as the verification code), MongoDB Atlas (database), Stripe (Falai Pro payments on the website), Apple (Falai Pro payments on iPhone), and Google Sign-In and Sign in with Apple (optional). These providers handle data under their own policies and only to deliver the service to you.

4. Security

Password, stored as a hash: Falai cannot read it. Access is token-authenticated, and you can turn on two-step verification with a code sent by email, an authenticator app, or a passkey. Traffic is encrypted (HTTPS/WSS).

5. Your rights

You can export your data as JSON in Settings, in the app, or ask us to delete the account from there or by contacting us. When you delete your account, we remove the data associated with it, including Journey progress, usage events, and passkeys.

6. Retention

We keep your data while your account exists. After deletion, the data associated with the account is removed.

7. Age

Falai is intended for people aged 18 or older. It is not directed at children or teenagers.

8. Changes

We may update this policy. Material changes will be reflected by the last-updated date at the top of this page.

9. Contact

Privacy questions: suporte@appfalai.com.br.